Cancellations and Refund Policy
Order Cancellations
Wholesale orders can only be cancelled prior to dispatch. Once your order has been shipped, cancellations are not possible. Please contact us immediately if you need to cancel or amend an order.
Wholesale orders can only be cancelled prior to dispatch. Once your order has been shipped, cancellations are not possible. Please contact us immediately if you need to cancel or amend an order.
Refunds & Returns
Due to the nature of our professional skincare products and wholesale supply:
Due to the nature of our professional skincare products and wholesale supply:
- We do not offer refunds for change of mind or ordering errors.
- Refunds or replacements will only be provided for products that are faulty, damaged on arrival, or incorrect due to our error.
How to Request a Return or Refund
If you believe your item is faulty or incorrect:
If you believe your item is faulty or incorrect:
- Contact us at proskinartisan@outlook.com
within 24 hours of receiving your order.
- Provide your order number, a description of the issue, and clear photos of the item(s).
- Our team will assess the situation and advise the next steps.
Approved returns must be unused, in original packaging, and returned within 7 days of approval.
